Automotive service technician job description template

Position Identification Details

1. Position Summary

The Automotive Service Technician inspects, diagnoses and repairs cars, vans and light trucks for customers of [ORGANIZATION_NAME]. Most days are a mix of scheduled maintenance, brake and suspension work, and tracking down problems that need a scan tool, a wiring diagram and some patience. The technician reports to [REPORTS_TO_TITLE] and works from repair orders written by the service desk. Every job ends with clear notes on what was found and what was done, so the customer gets an honest explanation and the shop bills it correctly.

2. Key Responsibilities

2.1 Diagnosis and inspection (25%)

• Read the customer's concern on the repair order and ask the service desk for more detail when it is vague.
• Road test vehicles to confirm the concern before and after the repair.
• Use a scan tool to read codes and live data, then confirm the cause with a multimeter, test light, pressure gauge or smoke machine before replacing parts.
• Look up service information, wiring diagrams and technical service bulletins in [SERVICE_INFO_SYSTEM].
• Complete a multi-point inspection on every vehicle that comes in and record tire tread depth, brake measurements, fluid condition and any leaks.
• Write a clear estimate of the parts and labour needed so the service desk can get the customer's approval before work starts.

2.2 Maintenance and routine service (25%)

• Change oil and filters, top up or replace fluids, and replace air and cabin filters, wipers, belts and batteries.
• Follow the manufacturer's maintenance schedule for each vehicle.
• Mount, balance and rotate tires, and swap winter and summer tires during the spring and fall rush.
• Torque wheel nuts to specification with a torque wrench and tell the service desk when a re-torque is recommended.
• Reset or relearn tire pressure monitoring sensors and service reminders.

2.3 Brakes, steering and suspension (20%)

• Measure and replace brake pads, rotors, drums, shoes, calipers, hoses and lines, and flush brake fluid.
• Inspect and replace ball joints, tie rod ends, control arms, struts, shocks, springs and wheel bearings.
• Do wheel alignments where the shop has an alignment machine, and print the before and after readings for the file.
• Check parking brakes and road test after every brake job.

2.4 Engine, drivetrain and electrical repair (15%)

• Replace timing belts and chains, water pumps, gaskets, sensors, starters, alternators and other engine and charging parts.
• Diagnose and repair wiring faults, lighting, power accessories and no-start problems.
• Program or update control modules using factory or aftermarket software when needed.
• Service air conditioning systems where the technician holds the refrigerant handling certificate required in [PROVINCE].
• Work on hybrid and electric vehicle high-voltage systems only after training, and only with the shop's high-voltage safety procedure and protective gear.

2.5 Repair orders, parts and warranty (10%)

• Write the concern, the cause and the correction on every repair order in plain words.
• Clock on and off each job in [SHOP_SOFTWARE] so labour is billed correctly.
• Order parts through the parts desk, check that the right part arrived, and return cores and warranty parts as required.
• Tell the service desk right away about any safety problem found on a vehicle, even if it is not part of the job.

2.6 Shop safety and upkeep (5%)

• Use the vehicle's proper lift points, check hoists before use, and report any hoist or equipment fault to [REPORTS_TO_TITLE].
• Drain and store used oil, antifreeze, batteries and other waste in the shop's marked containers for recycling or pickup.
• Follow WHMIS labels and safety data sheets for cleaners, solvents and other shop products.
• Keep the bay, floor and tools clean, and protect customer vehicles with seat, floor and fender covers.

3. Qualifications & Experience

Role Qualification Standards

4. Competencies

Core Competencies

5. Working Conditions & Performance Measures

5.1 Working Conditions and Physical Demands

This is physical shop work. The table shows what the job normally involves. We will look at accommodation for a worker who needs it, up to the point of undue hardship, as human rights law requires.

Physical Demands and Working Environment

5.2 Performance Measures

Key Performance Indicators

5.3 Career Path

• Typical Prior Roles: Lube technician, tire technician, shop helper, automotive service technician apprentice, auto parts counter person.
• Typical Next Roles: Licensed technician, lead or diagnostic technician, shop foreperson, service advisor, service manager.

5.4 Position Acknowledgement

This job description sets out the main duties, working conditions and qualifications for the Automotive Service Technician role at [ORGANIZATION_NAME]. It is not a list of every task. The job can change as the business changes. If it changes in a real way, we will update this document and talk it through with the employee first.

Employee Sign-Off:

Name: [EMPLOYEE_NAME] Signature: _____ Date: _______

Manager Sign-Off:

Name: [MANAGER_NAME] Title: [REPORTS_TO_TITLE] Signature: _____ Date: _______

What to fill in