Shift supervisor job description template

Table 1: Position Identification

1. Position Summary

The Shift Supervisor is in charge of the store at [ORGANIZATION_NAME] when the manager is not there. The supervisor opens or closes the store, tells the team where to work, helps customers with problems the cashiers and sales staff cannot solve, and looks after cash, keys and security. Most of the shift is still spent on the floor and at the till, setting the example. The job is done well when the store opens and closes on time, the floor is covered, tills balance, customers leave happy, and [REPORTS_TO_TITLE] gets a clear handover.

2. Key Responsibilities

2.1 Opening, closing and running the shift (25% of time)

• Open the store: disarm the alarm, count floats, turn on tills and lights, and check the store is ready before the doors open.
• Close the store: count tills, prepare the deposit, check fitting rooms and washrooms, set the alarm and lock up.
• Assign cashiers, sales associates and stock clerks to areas and breaks, and adjust as traffic changes.
• Follow the opening and closing checklist and sign it.

2.2 Serving customers and working the floor (30% of time)

• Work the till and the sales floor during busy times.
• Handle returns, exchanges, price checks and complaints that need a supervisor, following the store's return policy.
• Approve voids, refunds and discounts within the limits set by [REPORTS_TO_TITLE].
• Help customers find products, check stock in [POS_SYSTEM] and place special orders.

2.3 Cash, security and loss prevention (15% of time)

• Count and balance tills and floats, prepare deposits and record any differences.
• Keep keys, safe codes and alarm codes secure, following the store's procedure.
• Watch for theft and follow [ORGANIZATION_NAME]'s loss prevention policy. Staff safety comes first: do not chase or physically stop a shoplifter.
• Report incidents, such as theft, damage or injuries, the same day.

2.4 Coaching and training staff (15% of time)

• Train new staff on the till, returns, product knowledge and store procedures using the training checklist.
• Give staff quick, specific feedback, and praise good work.
• Tell [REPORTS_TO_TITLE] about attendance or performance problems.
• Run a short huddle at the start of the shift on sales goals, promotions and changes.

2.5 Store standards and stock (10% of time)

• Make sure shelves are full, prices and signs are right, and promotions are set up on time.
• Direct the putting away of deliveries and check that the stockroom is safe and tidy.
• Keep aisles and exits clear, and clean up spills right away.

2.6 Scheduling and reporting (5% of time)

• Find cover for sick calls, and approve shift swaps following the store's policy.
• Check staff punches in the timekeeping system.
• Complete the shift report: sales, incidents, staffing problems and anything the manager needs to know.

3. Qualifications & Experience

Table 2: Qualifications Matrix

4. Competencies

Table 3: Core Competencies and Behavioural Indicators

5. Working Conditions & Performance Measures

5.1 Working Conditions and Physical Demands

The physical and environmental demands described below are those needed to do the main parts of this job. [ORGANIZATION_NAME] will accommodate employees with disabilities under human rights law, up to the point of undue hardship.

Table 4: Physical Demands and Working Environment

5.2 Performance Measures

Table 5: Performance Evaluation Matrix

5.3 Career Path

• Typical Prior Roles: Cashier, Retail Sales Associate, Stock Clerk, Key Holder.
• Typical Next Roles: Assistant Store Manager, Department Manager, Retail Store Manager.

5.4 Acknowledgement and Sign-Off

This job description lists the main duties and qualifications for the Shift Supervisor position at [ORGANIZATION_NAME]. It is not a full list of every task. Duties and schedules may change with reasonable notice to meet the needs of the business.

By signing below, the employee confirms they have received and read this job description.

Employee Name (Printed)

Employee Signature

Date (DD-MMM-YYYY)

Manager / Supervisor Name (Printed)

Manager / Supervisor Signature

Date (DD-MMM-YYYY)

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