Cleaner job description template

Position Identification Details

1. Position Summary

The Cleaner cleans homes, offices and small commercial spaces for clients of [ORGANIZATION_NAME]. Unlike a custodian based in one building, the cleaner travels between client locations through the day or evening, alone or with a partner, and works from a checklist for each client. Jobs include regular weekly or biweekly cleans, deep cleans, and move-in or move-out cleans. The cleaner reports to [REPORTS_TO_TITLE] and is trusted with keys, alarm codes and people's homes, so honesty and reliability matter as much as a thorough clean.

2. Key Responsibilities

2.1 Regular cleaning at client sites (50%)

• Follow the client's checklist in the order set by [ORGANIZATION_NAME], usually top to bottom and dry to wet.
• Dust surfaces, furniture, baseboards, blinds and light fixtures.
• Clean and disinfect kitchens and bathrooms: counters, sinks, appliance fronts, toilets, tubs, showers, mirrors and fixtures.
• Vacuum carpets and rugs, and sweep and mop hard floors with the right product for each floor type.
• Empty garbage, recycling and compost, and replace liners.
• In offices, clean break rooms, washrooms, desks (where allowed) and high-touch points such as door handles and light switches.
• Make beds and change linens where the client has asked for it.

2.2 Deep cleans and move-out cleans (20%)

• Clean inside ovens, fridges, cabinets and drawers.
• Wash walls, doors, trim and inside windows, and clean window tracks.
• Remove built-up soap scum, grease and hard water deposits with the right product and tool.
• Take before and after photos where [ORGANIZATION_NAME] requires them for the client file.

2.3 Products, equipment and supplies (10%)

• Use the cleaning products supplied by [ORGANIZATION_NAME] as directed on the label, and never mix products.
• Use colour-coded cloths so bathroom cloths are never used in kitchens.
• Keep vacuums, mops and caddies clean and in good working order, and report broken equipment.
• Restock the cleaning kit and report low supplies to [REPORTS_TO_TITLE].

2.4 Client care and security (10%)

• Arrive within the scheduled window, and let [REPORTS_TO_TITLE] know right away if you will be late.
• Lock up, set alarms and return or store keys exactly as instructed. Never share keys or codes.
• Respect client privacy: do not open mail, drawers or personal items unless the checklist calls for it, and do not post photos of client homes.
• Report any damage, breakage or problems (such as a leak) to [REPORTS_TO_TITLE] the same day, even if it was an accident.
• If you find cash, jewellery or valuables, leave them where they are or set them aside in plain view and tell [REPORTS_TO_TITLE].
• Handle client requests politely and pass requests to change the service or price to [REPORTS_TO_TITLE].

2.5 Travel and scheduling (5%)

• Travel between client locations on the day's schedule in [SCHEDULING_APP].
• Check in and out of each job in the app so time and billing are correct.
• Note any client instructions, pets or access details in the client file.

2.6 Health and safety (5%)

• Read WHMIS labels and safety data sheets for the products you use, and wear [REQUIRED_PPE], such as gloves and eye protection, when the label calls for it.
• Ventilate bathrooms and kitchens when using strong products.
• Use a step stool, not furniture, to reach high spots, and lift with good form.
• Tell [REPORTS_TO_TITLE] about unsafe client sites, aggressive pets or anyone who makes you feel unsafe, and leave if you feel at risk.
• Report injuries and near misses the same day.

3. Qualifications & Experience

Role Qualification Standards

4. Competencies

Core Competencies

5. Working Conditions & Performance Measures

5.1 Working Conditions and Physical Demands

This is physical work in different homes and workplaces. The table shows what the job normally involves. We will look at accommodation for a worker who needs it, up to the point of undue hardship, as human rights law requires.

Physical Demands and Working Environment

5.2 Performance Measures

Key Performance Indicators

5.3 Career Path

• Typical Prior Roles: Housekeeping room attendant, custodian, dishwasher, retail or food service worker, or first job.
• Typical Next Roles: Lead cleaner, team lead, quality inspector, cleaning supervisor, scheduler, owner of a cleaning business.

5.4 Position Acknowledgement

This job description sets out the main duties, working conditions and qualifications for the Cleaner role at [ORGANIZATION_NAME]. It is not a list of every task. The job can change as the business changes. If it changes in a real way, we will update this document and talk it through with the employee first.

Employee Sign-Off:

Name: [EMPLOYEE_NAME] Signature: _____ Date: _______

Manager Sign-Off:

Name: [MANAGER_NAME] Title: [REPORTS_TO_TITLE] Signature: _____ Date: _______

What to fill in