Housekeeper job description template

Position Identification

1. Position Summary

The Housekeeper delivers daily sanitization, room and common-area turnover, and environmental upkeep across [ORGANIZATION_NAME] facilities to ensure a safe, hygienic, and visually orderly environment for occupants, guests, and staff. Operating in an active, hands-on capacity, the role executes structured cleaning workflows, monitors consumable inventories, operates light commercial custodial equipment, and identifies facility maintenance needs. The primary outcome of this position is the consistent delivery of clean, disinfected, and welcoming spaces that meet internal quality benchmarks, occupational health directives, and provincial sanitation standards.

2. Key Responsibilities

2.1 Daily Area Cleaning and Sanitization (30%)

• Clean, dust, and sanitize assigned guest rooms, offices, corridors, and communal spaces using approved cleaning agents and colour-coded microfiber textiles to prevent cross-contamination.
• Sweep, vacuum, and wet-mop hard surface floors and carpeted areas according to daily task checklists to eliminate slip, trip, and fall hazards.
• Empty, sanitize, and re-line waste, recycling, and organic collection bins, removing discarded materials to designated central disposal areas.
• Wipe and disinfect high-touch surfaces, including door handles, light switches, railings, and elevator buttons, to maintain infection control protocols.

2.2 Restroom and Sanitary Fixture Care (20%)

• Scrub, descale, and disinfect sinks, toilets, urinals, mirrors, countertops, and shower stalls using designated commercial cleaning chemicals.
• Replenish consumable restroom supplies, including paper towels, toilet tissue, hand soap, and sanitizer dispensers, before stock levels deplete.
• Inspect plumbing fixtures during cleaning cycles and report leaks, clogs, or slow drains to [REPORTS_TO_TITLE].
• Treat tile grout, drains, and fixtures with approved cleaning solutions to eliminate mould, mildew, and mineral buildup.

2.3 Linen, Laundry, and Bed Making (15%)

• Strip, sort, transport, wash, dry, and fold bed linens, towels, and reusable cleaning cloths following designated temperature and chemical guidelines.
• Make beds and dress furnishings to specified aesthetic and hygiene standards within allocated turnover timeframes.
• Inspect all linens during handling, separating stained, torn, or excessively worn textiles for treatment or disposal.
• Maintain clean linen storage closets in an orderly, dust-free state with par levels organized for immediate deployment.

2.4 Cart Preparation, Inventory, and Chemical Safety (10%)

• Restock mobile housekeeping carts with required cleaning chemicals, microfiber cloths, vacuum attachments, paper goods, and amenities before each shift.
• Dispense and dilute concentrated cleaning chemicals using automated proportioning stations or manufacturer-specified ratios.
• Verify that all secondary chemical spray bottles carry legible, up-to-date Workplace Hazardous Materials Information System (WHMIS) workplace labels.
• Monitor stock quantities of cleaning agents and consumables, submitting reorder requests to [REPORTS_TO_TITLE] when items reach minimum threshold levels.

2.5 Facility Inspection and Defect Reporting (10%)

• Inspect physical spaces during cleaning routines for broken fixtures, damaged furniture, burnt-out lighting, or safety hazards.
• Record observed maintenance defects and pest activity on daily tracking sheets or in [HRIS_NAME], notifying [REPORTS_TO_TITLE] of urgent concerns immediately.
• Secure vacant rooms, service closets, and storage rooms upon task completion to preserve facility security.
• Secure and log all items discovered in vacated areas according to the organization's lost-and-found protocol.

2.6 Equipment Maintenance and Custodial Care (10%)

• Clean, empty, and inspect commercial vacuum cleaners, carpet extractors, and floor scrubbers after each operational use.
• Inspect equipment power cords, plugs, and housings daily for fraying or mechanical damage, tagging damaged equipment out of service.
• Wash, rinse, and store mops, buckets, squeegees, and brushes in designated custodial utility rooms to ensure drying and prevent bacterial growth.
• Maintain custodial closets in an organized, hazard-free state with clear access to emergency eyewash stations and exits.

2.7 Periodic Deep Cleaning and Seasonal Tasks (5%)

• Perform scheduled deep-cleaning tasks, including baseboard scrubbing, interior window washing, wall washing, and upholstery spot-cleaning per the maintenance calendar.
• Assist with room configuration changes, seasonal deep-clean turnarounds, and emergency cleanup of non-hazardous spills as assigned.

3. Qualifications & Experience

Housekeeper Qualification Matrix

4. Competencies

Core Competency Framework

5. Working Conditions & Performance Measures

5.1 Working Conditions and Physical Demands

Physical and Environmental Demands Analysis

Note: [ORGANIZATION_NAME] provides reasonable workplace accommodation to qualified individuals with disabilities in accordance with human rights legislation, up to the point of undue hardship.

5.2 Performance Measures

Key Performance Indicators

5.3 Career Path

• Typical Prior Roles: Entry-level Cleaner, Custodial Worker, Laundry Attendant, General Labourer, Dishwasher.
• Typical Next Roles: Housekeeping Supervisor, Custodial Lead Hand, Facilities Coordinator, Executive Housekeeper, Operations Supervisor.

5.4 Position Acknowledgement

This job description outlines the primary duties, responsibilities, and qualifications required for the Housekeeper position. It is not an exhaustive inventory of all tasks that an incumbent may be required to perform. [ORGANIZATION_NAME] reserves the right to amend job duties, working schedules, and operational assignments with reasonable notice to meet business operational requirements.

Incumbent Name (Printed): __________________________________________________

Incumbent Signature:      __________________________________________________   Date: [DD-MMM-YYYY]

Manager Name (Printed):   __________________________________________________

Manager Signature:        __________________________________________________   Date: [DD-MMM-YYYY]

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