Food counter attendant job description template

Table 1: Position Identification

1. Position Summary

The Food Counter Attendant takes orders, makes simple food and serves customers at the counter of [ORGANIZATION_NAME]. This could be a takeout restaurant, a sandwich shop, a pizza place, a deli counter, a canteen or a food court stand. The attendant takes payment, assembles or heats menu items, packs takeout and delivery orders, and keeps the counter, dining area and kitchen clean. The job is done well when orders are right, food is safe and served at the right temperature, the line moves, and the till balances.

2. Key Responsibilities

2.1 Taking orders and payment (30% of time)

• Greet customers, take orders in person, by phone or from online and delivery apps, and repeat them back.
• Explain menu items, combos and specials, and answer questions about ingredients and allergens. If you are not sure, ask [REPORTS_TO_TITLE] rather than guess.
• Enter orders and take payment on [POS_SYSTEM]: cash, debit, credit and mobile payments. Count change back correctly.
• Handle complaints politely and fix simple problems, such as a missing item, on the spot.

2.2 Making and serving food (30% of time)

• Assemble sandwiches, wraps, salads, bowls, pizzas or other items to the build card and portion guide.
• Cook or heat simple items using the fryer, grill, oven, toaster or microwave.
• Pour drinks and serve desserts.
• Keep hot food hot and cold food cold, and check temperatures in the hot and cold wells.
• Package takeout and delivery orders with the right sides, sauces and utensils, and check each bag against the ticket.

2.3 Food safety (10% of time)

• Wash hands often, wear gloves where required, and change them between tasks.
• Label and date food, rotate stock (first in, first out) and throw out food past its hold time.
• Keep allergens separate and use clean utensils when a customer has an allergy.

2.4 Cleaning (20% of time)

• Wipe and sanitize counters, tables, chairs and condiment stations through the shift.
• Wash dishes and utensils, sweep and mop floors, and clean washrooms if assigned.
• Empty garbage, recycling and compost, and keep the outside entrance tidy.
• Use cleaning chemicals as the label and safety data sheet say, wearing [REQUIRED_PPE].

2.5 Stocking and prep (10% of time)

• Restock napkins, cups, lids, packaging and condiments.
• Do simple prep such as slicing vegetables, filling sauce bottles and portioning toppings.
• Help put away deliveries and tell [REPORTS_TO_TITLE] when items are running low.
• Count the till at the start and end of the shift if assigned.

3. Qualifications & Experience

Table 2: Qualifications Matrix

4. Competencies

Table 3: Core Competencies and Behavioural Indicators

5. Working Conditions & Performance Measures

5.1 Working Conditions and Physical Demands

The physical and environmental demands described below are those needed to do the main parts of this job. [ORGANIZATION_NAME] will accommodate employees with disabilities under human rights law, up to the point of undue hardship.

Table 4: Physical Demands and Working Environment

5.2 Performance Measures

Table 5: Performance Evaluation Matrix

5.3 Career Path

• Typical Prior Roles: First job, Cashier, Dishwasher, Kitchen Helper.
• Typical Next Roles: Barista, Prep Cook, Line Cook, Crew Trainer, Shift Supervisor, Food Service Supervisor.

5.4 Acknowledgement and Sign-Off

This job description lists the main duties and qualifications for the Food Counter Attendant position at [ORGANIZATION_NAME]. It is not a full list of every task. Duties and schedules may change with reasonable notice to meet the needs of the business.

By signing below, the employee confirms they have received and read this job description.

Employee Name (Printed)

Employee Signature

Date (DD-MMM-YYYY)

Manager / Supervisor Name (Printed)

Manager / Supervisor Signature

Date (DD-MMM-YYYY)

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