Delivery driver job description template

Position Identification

1. Position Summary

The Delivery Driver transports products, materials, and goods safely and efficiently from the facility to designated client and customer locations. Operating company-assigned commercial or light-duty vehicles, this role serves as the primary frontline representative of [ORGANIZATION_NAME] during daily customer handoffs. The position ensures total route accuracy, verifies load counts against manifest documentation, executes daily vehicle circle checks, and collects proof of delivery. By adhering to provincial traffic laws, occupational health and safety standards, and cargo securement regulations, the Delivery Driver protects company assets, maintains client satisfaction, and supports dependable supply chain operations.

2. Key Responsibilities

2.1 Route Execution and Freight Delivery (35% of Time)

• Operate assigned delivery vehicles in compliance with provincial highway traffic acts, municipal bylaws, and company driving safety standards.
• Follow planned delivery sequences and assigned dispatch schedules to achieve on-time stop commitments.
• Navigate urban, suburban, and rural routes using approved global positioning system (GPS) tools and route sheets.
• Adapt driving techniques immediately to adverse weather, road construction, and heavy traffic conditions to prevent collisions and transit delays.

2.2 Cargo Loading, Verification, and Unloading (25% of Time)

• Cross-reference shipping manifests, invoices, and picking slips against physical cargo to verify piece counts, order numbers, and destination addresses prior to departure.
• Load, arrange, and secure cargo within the vehicle cargo hold using load bars, straps, blankets, and dunnage to prevent shifting, freight damage, and axle overloading.
• Unload freight at customer sites using material handling equipment, including manual pallet jacks, hand trucks, two-wheel dollies, and liftgates.
• Transport delivered items to designated customer staging areas, receiving docks, or interior rooms as specified in delivery orders.

2.3 Pre-Trip and Post-Trip Vehicle Inspections (15% of Time)

• Conduct mandatory daily pre-trip vehicle inspections prior to dispatch, examining tires, fluid levels, brakes, lights, turn signals, mirrors, horn, and safety equipment.
• Document inspection findings accurately on the pre-trip inspection report and submit records to [REPORTS_TO_TITLE].
• Perform post-trip inspections upon return to the facility to identify any mechanical issues, body damage, or fluid leaks developed during the shift.
• Ground unsafe vehicles immediately and report defects to [REPORTS_TO_TITLE] for corrective maintenance before returning the vehicle to service.

2.4 Customer Service and Documentation (15% of Time)

• Greet receiving personnel and residential customers professionally at each delivery location.
• Obtain clear signatures, timestamps, and printed names on physical bills of lading or digital proof-of-delivery applications within [HRIS_NAME] or the assigned dispatch system.
• Record delivery exceptions, including customer refusals, damaged items, short shipments, and access barriers, on shipping paperwork immediately.
• Collect customer payments or return authorization items when explicitly directed by dispatch instructions.

2.5 Vehicle Maintenance, Housekeeping, and Safety (10% of Time)

• Maintain interior cab cleanliness and clear the cargo box of loose debris, pallets, wrapping, and empty containers at the end of each shift.
• Monitor fuel levels, diesel exhaust fluid (DEF) levels, and tire pressure, refuelling vehicles at designated fuel stations using company fuel cards.
• Wear [REQUIRED_PPE] at all required times during loading, transit stops, and customer site operations.
• Report all motor vehicle collisions, near-misses, property damage, traffic citations, and personal injuries to [OWNER_OR_MANAGER] immediately, following internal incident reporting procedures.

3. Qualifications & Experience

Occupational requirements align with standard Canadian commercial driving and transport benchmarks. Selection standards evaluate bona fide occupational requirements to ensure fair assessment and prevent non-job-related screening barriers.

Role Qualifications

4. Competencies

Core competencies reflect operational driving standards and workplace performance indicators.

Competency Matrix

5. Working Conditions & Performance Measures

5.1 Working Conditions and Physical Demands

This role requires sustained physical effort, frequent road travel, and outdoor work across varying weather conditions. Physical and environmental demands are documented below to support safe operational assignment, accommodation assessments, and return-to-work planning.

Demands Assessment

5.2 Performance Measures

Performance is evaluated through objective route completion metrics, safety records, and delivery documentation accuracy.

Performance Measures Table

5.3 Career Path

• Typical Prior Roles: Warehouse Associate, Material Handler, Courier, Order Picker, Fleet Helper.
• Typical Next Roles: Lead Driver, Route Dispatcher, Warehouse Supervisor, Logistics Coordinator, Fleet Safety Coordinator.

5.4 Position Acknowledgement

This job description outlines the primary duties, responsibilities, and physical demands of the Delivery Driver position. It is not an exhaustive inventory of all tasks that may be assigned. [ORGANIZATION_NAME] reserves the right to amend job duties, work schedules, and operational routes with reasonable notice to meet business requirements.

The employer maintains a commitment to provide reasonable workplace accommodation to qualified individuals in accordance with applicable provincial and federal human rights legislation.

Incumbent Sign-Off

Employee Name (Printed): [EMPLOYEE_NAME]
Signature: ______
Date (DD-MMM-YYYY): ____

Management Sign-Off

Manager Name (Printed): [MANAGER_NAME]
Title: [REPORTS_TO_TITLE]
Signature: ______
Date (DD-MMM-YYYY): ____

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