Continuing care assistant job description template
The Continuing Care Assistant provides direct personal care, mobility support, and daily living assistance to clients in residential, long-term care, or home-care settings. A free, ready-to-edit job description for Canadian employers: duties, qualifications, skills, working conditions and performance measures.
The National Occupational Classification code for this role, used on Job Bank and LMIA forms. See the official NOC profile · What is a NOC code?
Use our continuing care assistant interview questions with a 1 to 5 scoring guide.
Position Identification
| Field | Value |
|---|---|
| Job title | Continuing Care Assistant |
| Reports to | [REPORTS_TO_TITLE] |
| Direct reports | None |
| Employment type | [EMPLOYMENT_TYPE] |
| Work schedule | [WORK_SCHEDULE] |
| Location | [WORK_LOCATION] |
| Overtime eligibility | [OVERTIME_ELIGIBILITY] |
| NOC code | 33102 (Nurse aides, orderlies and patient service associates), NOC 2021 |
| Salary range | [SALARY_RANGE_MIN] to [SALARY_RANGE_MAX] |
| Effective date | [EFFECTIVE_DATE] |
| Last reviewed | [LAST_REVIEWED_DATE] |
1. Position Summary
The Continuing Care Assistant provides direct personal care, mobility support, and daily living assistance to clients in residential, long-term care, or home-care settings. The role exists to maintain client dignity, physical comfort, personal safety, and functional independence in accordance with individualised care plans. Operating under the general direction of [REPORTS_TO_TITLE], the position delivers routine bedside care, assists with activities of daily living, and reports observed changes in physical or cognitive health. The primary outcome of this role is the safe, consistent delivery of compassionate, client-centred support that aligns with [ORGANIZATION_NAME] operational standards and provincial care guidelines.
2. Key Responsibilities
2.1 Personal Care and Hygiene Support (25% of Time)
- Deliver direct personal hygiene assistance, including bathing, showering, oral care, skin care, perineal care, grooming, and dressing, adhering to individual client care plans.
- Apply infection prevention and control practices during all personal care tasks, including hand hygiene and the proper use of personal protective equipment ([REQUIRED_PPE]).
- Maintain client dignity, privacy, and autonomy by explaining procedures prior to delivery and encouraging independent self-care within safe physical limits.
2.2 Mobility and Safe Client Handling (20% of Time)
- Assist clients with ambulation, positioning, turning, and transfers between beds, chairs, wheelchairs, and commodes using prescribed mechanical lifts, transfer belts, and slide sheets.
- Follow established ergonomic and safe lifting protocols up to [MAX_LIFT_WEIGHT_KG] to protect client and worker safety during all physical transfers.
- Conduct prescribed range-of-motion exercises and functional mobility routines as outlined by healthcare professionals and the supervising manager.
2.3 Nutrition and Mealtime Assistance (15% of Time)
- Prepare, portion, and serve meals, snacks, and fluids according to assigned dietary plans, texture modifications, and hydration targets.
- Assist clients with eating and drinking, monitoring for swallowing difficulties, choking hazards, or adverse reactions, and report issues immediately to [SUPERVISOR_TITLE].
- Record food and fluid intake levels accurately in the client management record to ensure nutritional compliance.
2.4 Health Monitoring and Care Plan Compliance (15% of Time)
- Observe and record vital signs, pain indicators, skin integrity, bowel patterns, and cognitive or behavioural changes during scheduled shifts.
- Identify and report sudden declines in health status, accidental falls, or emergent safety incidents immediately to [REPORTS_TO_TITLE] and [FIRST_AID_CONTACT].
- Assist clients with self-administration of medications in strict compliance with organizational delegation policies and provincial care boundaries.
2.5 Environmental Maintenance and Household Support (10% of Time)
- Launder personal clothing, clean bed linens, sanitise assistive equipment, and maintain a clean, odour-free, and hazard-free living space for clients.
- Clean and disinfect high-touch surfaces, care stations, and personal care equipment according to workplace hazardous materials procedures and infection control schedules.
- Monitor care supplies, hygiene consumables, and equipment function, submitting replenishment requests directly to [OWNER_OR_MANAGER].
2.6 Cognitive, Emotional, and Social Engagement (10% of Time)
- Engage clients in meaningful conversation, social interaction, and recreational activities to promote mental well-being and combat social isolation.
- Apply non-violent crisis intervention, de-escalation techniques, and dementia-care strategies when supporting clients experiencing cognitive impairment or responsive behaviours.
- Respect client cultural practices, personal preferences, and individual life histories in all daily interactions.
2.7 Documentation and Administrative Reporting (5% of Time)
- Complete daily shift logs, activity tracking charts, and care-point notes within [HRIS_NAME] or physical chart binders before the end of each work shift.
- Participate in verbal and written shift-handoff briefings to ensure continuity of care and accurate transfer of operational information between incoming and outgoing staff.
- Complete mandatory incident reports, hazard identifications, and near-miss documentation within [N_BUSINESS_DAYS] business days of any workplace event.
3. Qualifications & Experience
Role Qualifications and Defensible Requirements
| Qualification Category | Required (Bona Fide Occupational Requirement) | Preferred / Asset |
|---|---|---|
| Education | Completion of a recognised Continuing Care Assistant (CCA), Personal Support Worker (PSW), or Health Care Aide (HCA) certificate program. | Post-secondary diploma in human services, gerontology, or disability studies. |
| Credentials & Licences | Current Standard First Aid and CPR Level C / BLS certification. Current registration on the provincial care worker registry where mandated in [PROVINCE]. | Certified training in Gentle Persuasive Approaches (GPA), Dementia Care, or Non-Violent Crisis Intervention (NVCI). |
| Experience | Minimum 6 months of direct care experience in a long-term care facility, residential care setting, or community home-care environment. | 1 to 2 years of experience providing care to individuals with complex cognitive, physical, or palliative needs. |
| Technical & System Skills | Ability to use mobile care tracking tools or point-of-care software in [HRIS_NAME]; functional English literacy to read care plans and complete shift notes. | Familiarity with digital electronic health records (EHR) and scheduling platforms. |
| Regulatory Clearances | Vulnerable Sector Check (VSC) clear of disqualifying offences; up-to-date immunization status as required by [ORGANIZATION_NAME] health policies. | Valid provincial driver's licence and access to a reliable vehicle for community-based travel assignments. |
4. Competencies
Core Behavioural and Technical Competencies
| Competency | Definition | Behavioural Indicators |
|---|---|---|
| Client-Centred Care | Places client well-being, preferences, dignity, and autonomy at the centre of all care decisions and daily routines. | • Adapts pacing of care to match client comfort and functional capability. • Listens actively to client requests and preserves privacy during hygiene routines. • Advocates for client comfort within the boundaries of the assigned care plan. |
| Safety and Infection Control | Applies workplace health, ergonomics, and infection prevention standards to protect self and others from injury or illness. | • Uses mechanical lifts and transfer equipment strictly according to safety protocols. • Follows routine infection control and uses [REQUIRED_PPE] correctly on every shift. • Identifies and removes environmental trip and slip hazards immediately. |
| Interpersonal Communication | Communicates clearly, respectfully, and empathetically with clients, family members, and multidisciplinary co-workers. | • Uses clear, calm, and simple language when communicating with cognitively impaired clients. • Delivers objective, accurate verbal handoffs during shift changes. • De-escalates frustration or agitation with active listening and patience. |
| Ethical Practice & Confidentiality | Maintains professional boundaries and protects private client information in accordance with privacy legislation and organizational standards. | • Treats personal and health information as strictly confidential. • Refuses personal gifts, tips, or loans from clients and family members. • Complies with all organizational policies and reporting structures. |
| Adaptability & Resilience | Manages shifting priorities, unexpected operational disruptions, and emotionally demanding situations with composure. | • Adjusts task sequencing promptly when emergency client needs arise. • Remains steady and focused when responding to aggressive or confused behaviours. • Seeks guidance from [SUPERVISOR_TITLE] when facing uncertain care scenarios. |
| Attention to Detail | Accurately executes care plan steps and notices subtle changes in physical, emotional, or cognitive status. | • Detects early signs of skin breakdown, swelling, or behavioural shifts. • Documents care activities and measurements precisely without omission. • Adheres to specific dietary restrictions and meal consistency requirements. |
5. Working Conditions & Performance Measures
5.1 Physical and Environmental Demands
The physical and environmental demands described here represent those required to perform the core functions of this role successfully. Reasonable accommodation will be evaluated and implemented where feasible pursuant to human rights obligations.
Physical and Environmental Demands Assessment
| Demand Category | Frequency | Description |
|---|---|---|
| Lifting and Carrying | Frequent | Lifting, transferring, and repositioning clients using mechanical devices or two-person transfers; lifting laundry, food trays, or equipment up to [MAX_LIFT_WEIGHT_KG] unassisted. |
| Standing and Walking | Continuous | Standing for prolonged durations, walking through client residences or facility hallways, and moving continuously throughout the work shift. |
| Bending, Stooping, and Reaching | Frequent | Bending, crouching, kneeling, and reaching to assist with footwear, bathing, bed making, and low-level equipment operations. |
| Fine Motor Coordination | Frequent | Buttoning clothing, handling small medical assistive devices, operating touchscreens, and completing handwritten or digital charts. |
| Exposure to Biological Hazards | Frequent | Direct contact with bodily fluids, communicable illnesses, soiled linen, and household cleaning chemicals requiring routine use of [REQUIRED_PPE]. |
| Environmental Conditions | Frequent | Working in private client residences or institutional care environments with variable temperatures, ambient noise, pet exposure, and spatial constraints. |
| Shift Work & Schedule Variability | Frequent | Working rotating shifts, including early mornings, evenings, overnights, weekends, and statutory holidays as scheduled by [OWNER_OR_MANAGER]. Work on a public holiday is paid under the employment standards of the province where the work is done. Provinces differ on the number of paid public holidays and on how holiday pay is calculated (overtime, holidays and vacation by province). |
| Travel Requirements | Occasional | Travel between independent client homes within the designated service territory in [PROVINCE], exposing incumbent to seasonal road and weather conditions. |
5.2 Performance Measures
Key Performance Indicators
| Measure | Definition | Target | Frequency |
|---|---|---|---|
| Care Plan Adherence | Percentage of assigned care tasks delivered according to the active individual care plan. | 100% compliance with zero unauthorized deviations | Continuous / Reviewed Quarterly |
| Documentation Timeliness | Completion of daily shift notes, incident logs, and intake tracking before the conclusion of each shift. | 100% of shift logs submitted within designated shift hours | Per Shift / Reviewed Monthly |
| Safety Incident Rate | Number of preventable workplace injuries, lift safety violations, or client drops attributable to procedure failure. | Zero preventable safety incidents | Annual Review |
| Attendance and Punctuality | Adherence to scheduled shift start times, client arrival windows, and planned rest breaks. | ≥ 98% on-time arrival across all scheduled client visits | Monthly |
| Client / Family Satisfaction | Overall client satisfaction ratings collected through periodic surveys and management spot-checks. | ≥ 90% positive feedback with no unresolved formal complaints | Semi-Annually |
5.3 Career Path
- Typical Prior Roles: Home Support Worker, Personal Care Aide, Companion Aide, Health Care Student, Nursing Assistant.
- Typical Next Roles: Senior Continuing Care Assistant, Lead Care Aide, Care Team Coordinator, Scheduling Assistant, Practical Nurse (following formal accredited education).
5.4 Operational Acknowledgement
This job description outlines the primary duties, responsibilities, and physical demands required for the Continuing Care Assistant role at [ORGANIZATION_NAME]. It is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Management reserves the right to amend, adjust, or assign specific duties to meet organizational and operational requirements with reasonable notice.
Employee Sign-off:
[EMPLOYEE_NAME] — Incumbent Name (Print)
Incumbent Signature
Date (DD-MMM-YYYY)
Management Sign-off:
[MANAGER_NAME] — [REPORTS_TO_TITLE] (Print)
Management Signature
Date (DD-MMM-YYYY)
What to fill in
| Placeholder | What to enter | Who provides it | Required? |
|---|---|---|---|
| [EFFECTIVE_DATE] | Date on which this job description takes operational effect (DD-MMM-YYYY) | HR / Business Owner | Yes |
| [EMPLOYEE_NAME] | Full legal name of the employee filling the role | Incumbent / HR | Yes |
| [EMPLOYMENT_TYPE] | Nature of employment (e.g., Full-Time, Part-Time, Casual, Term) | Hiring Manager / Owner | Yes |
| [FIRST_AID_CONTACT] | Designated internal first aid attendant, title, or external emergency dispatch | Safety Coordinator / Owner | Yes |
| [HRIS_NAME] | Name of electronic health record, timekeeping, or HR software used | Operations / Management | Yes |
| [LAST_REVIEWED_DATE] | Date this document was last reviewed and updated (DD-MMM-YYYY) | HR / Operations | Yes |
| [MANAGER_NAME] | Full name of the direct supervising manager | Supervisor / Management | Yes |
| [MAX_LIFT_WEIGHT_KG] | Maximum unassisted lifting weight in kilograms allowed by policy | Operations / OHS Lead | Yes |
| [N_BUSINESS_DAYS] | Number of business days within which incident reports must be submitted | Safety Coordinator / Owner | Yes |
| [ORGANIZATION_NAME] | Common operating or trade name of the employer | Business Owner / Management | Yes |
| [OVERTIME_ELIGIBILITY] | Eligible or Not eligible. Overtime rules and exclusions are set by the province or territory where the work is done (overtime, holidays and vacation by province). Several provinces and territories exclude many managers and supervisors, but not all do. | HR / Payroll Specialist | Yes |
| [OWNER_OR_MANAGER] | Title of the primary operational decision maker or business owner | Business Owner / Management | Yes |
| [PROVINCE] | Canadian province or territory where work is performed | HR / Management | Yes |
| [REPORTS_TO_TITLE] | Official job title of the direct supervisor (e.g., Care Coordinator, Director of Care) | Hiring Manager / Owner | Yes |
| [REQUIRED_PPE] | Mandatory personal protective equipment (e.g., gloves, masks, eye protection, gowns) | Safety Coordinator / OHS | Yes |
| [SALARY_RANGE_MAX] | Maximum base hourly wage or annual compensation figure in CAD | Owner / Management | Yes |
| [SALARY_RANGE_MIN] | Lowest and highest base pay for the role. Pay must be at least the minimum wage where the work is done (minimum wage by province). If you advertise the job publicly in Ontario (25 or more employees), British Columbia or Prince Edward Island, the posting must state the pay or range (pay in job postings by province). | Owner / Management | Yes |
| [SUPERVISOR_TITLE] | Operational title of the shift supervisor or clinical team lead | Hiring Manager / Owner | Yes |
| [WORK_LOCATION] | Primary workplace site, facility address, or mobile service territory | Operations / Management | Yes |
| [WORK_SCHEDULE] | Description of hours, shift rotations, or weekly commitment | Operations / Scheduling | Yes |
Employment standards where you hire
Pay, overtime, holidays and notice for a continuing care assistant are set by the province or territory where the work is done. Federally regulated employers (such as banks, airlines and interprovincial trucking) follow the Canada Labour Code. These are the minimums as of 7 October 2026. Most managers and some other roles are excluded from overtime, and the exclusions differ by province.
| Where the work is done | Minimum wage (per hour) | Overtime after (hours) | Paid public holidays | Notice owed after |
|---|---|---|---|---|
| Federal | $18.15 | 8 a day or 40 a week | 10 | 3 months |
| Nova Scotia | $17.00 | 48 a week | 6 | 3 months |
| New Brunswick | $15.90 | 44 a week | 8 | 6 months |
| Prince Edward Island | $17.30 | 44 a week | 8 | 90 days |
| Newfoundland and Labrador | $16.35 | 40 a week | 6 | 3 months |
| Quebec | $16.60 | 40 a week | 8 | 3 months |
| Ontario | $17.95 | 44 a week | 9 | 3 months |
| Manitoba | $16.40 | 8 a day or 40 a week | 9 | 30 days |
| Saskatchewan | $15.70 | 8 a day or 40 a week | 10 | 13 weeks |
| Alberta | $15.00 | 8 a day or 44 a week | 9 | 90 days |
| British Columbia | $18.25 | 8 a day or 40 a week | 11 | 3 months |
| Yukon | $18.51 | 8 a day or 40 a week | 11 | 6 months |
| Northwest Territories | $17.20 | 8 a day or 40 a week | 11 | 90 days |
| Nunavut | $20.17 | 8 a day or 40 a week | 11 | 90 days |
Public job postings must state the pay or a range in Ontario (25 or more employees), British Columbia and Prince Edward Island. Full rules, vacation pay, final pay and sources: employment standards by province.
Official sources
Government and professional sources for this template. Pay, hours, holidays and notice are set by the province or territory where the work is done.
- Government of Canada — Inclusive Workplace
- National Occupational Classification
- Canadian Human Rights Commission — Duty to Accommodate
- CPHR Canada
- Employment standards and human rights offices for each province and territory
This template is general information for Canadian employers, not legal advice. Employment standards, human rights and privacy rules differ by province. Checked against official government sources on 7 October 2026. See employment standards by province.
Questions
What does a continuing care assistant do?
The Continuing Care Assistant provides direct personal care, mobility support, and daily living assistance to clients in residential, long-term care, or home-care settings. The role exists to maintain client dignity, physical comfort, personal safety, and functional independence in accordance with individualised care plans. Operating under the general direction of [REPORTS_TO_TITLE], the position delivers routine bedside care, assists with activities of daily living, and reports observed changes in physical or cognitive health. The primary outcome of this role is the safe, consistent delivery of compassionate, client-centred support that aligns with [ORGANIZATION_NAME] operational standards and provincial care guidelines.
What is the NOC code for a continuing care assistant?
33102 (Nurse aides, orderlies and patient service associates) in the 2021 National Occupational Classification, TEER 3. The NOC code is used on Job Bank postings, Labour Market Impact Assessment (LMIA) applications and other government forms. Check the official NOC profile to confirm it matches the duties of your job.
What should a continuing care assistant job description include?
A short summary of the role, the main duties with a rough share of time, required and preferred qualifications, the skills you'll assess, working conditions and physical demands, and how performance is measured. State the pay range and who the person reports to; Ontario (25 or more employees), British Columbia and Prince Edward Island require the pay or a range in public postings. This template covers all of it; fill in the highlighted blanks and remove anything that doesn't apply.
Can I use this template for free?
Yes. Download it as a Word file, copy the text, or print it. Staffkin can also turn it into a prescreen and interview guide for the same role.
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