HR glossary · Ending employment and discipline

ROE Web

ROE Web is Service Canada's online system for filing Records of Employment electronically instead of on paper, with its own deadlines.

Also called: Record of Employment on the Web, electronic ROE

What ROE Web means

ROE Web is the Service Canada website employers use to create and submit Records of Employment electronically. Instead of filling in a paper form, you or your payroll provider enter the employee's details, insurable hours and earnings, and the reason code online, and the ROE goes straight to Service Canada.

Electronic filing changes the deadline. Paper ROEs are due within days of the interruption itself, while electronic ROEs are tied to the end of the pay period, which usually gives you a little more time and lines the ROE up with your payroll cycle.

How it works

There are two main electronic routes. You can enter ROEs one at a time in ROE Web, which suits a small employer doing its own payroll. Or payroll software can send them in bulk through ROE Secure Automated Transfer (ROE SAT). Ask your provider which one they use and who is responsible for each ROE.

Electronic deadlines follow your pay frequency. For weekly, biweekly or semi-monthly pay, the ROE is due within 5 calendar days after the end of the pay period in which the interruption of earnings happens. For monthly pay, it is the earlier of 5 calendar days after the end of the pay period or 15 calendar days after the first day of the interruption.

The reason codes are the same as on paper, but ROE Web and ROE SAT may offer more detailed sub-codes under the main letters. Choose the one that honestly fits the situation; Service Canada says misrepresenting the reason for issuing an ROE is a serious offence.

Practical tips: set up access before you need it, so a resignation does not leave you scrambling for logins. Make sure more than one trusted person can file, in case the usual person is away. Keep a record of each ROE you submit for 6 years. And if you use a payroll provider, check after each departure that the ROE actually went in.

Is it the same in every province?

ROE Web is a federal Service Canada system and the same rules and deadlines apply in every province and territory, including Quebec.

Example: Filing a single ROE at a Yellowknife outfitter

Ray runs a 5-person outdoor gear shop in Yellowknife and does his own payroll, paid semi-monthly. An employee resigns, and her last day is 12 November, inside the pay period that ends 15 November.

Ray logs in to ROE Web, enters her insurable hours and earnings and code E, quit, and submits by 20 November, within 5 calendar days after the end of that pay period. He saves the confirmation in her file.

Payroll in the Staffkin HR Suite

The Staffkin HR Suite payroll module is available by demo; ask how it handles Records of Employment for your pay frequency.

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Questions about ROE Web

What is ROE Web?

Service Canada's online system for creating and submitting Records of Employment electronically, either one at a time or through payroll software.

What is the deadline for an electronic ROE?

For weekly, biweekly or semi-monthly pay, within 5 calendar days after the end of the pay period in which the interruption of earnings happens. Monthly pay has an earlier of two dates.

Is ROE Web different from ROE SAT?

Yes. ROE Web is for entering ROEs online, while ROE SAT lets payroll software send them automatically. Both are electronic and have the same deadlines.

Official sources

General information for Canadian employers, not legal advice. Rules differ by province and territory and change over time, so check with your provincial employment standards office (or the federal Labour Program if you are federally regulated) before you rely on it. See employment standards by province.

Checked against official sources on 4 November 2026.